FAQ
We are dedicated to providing the highest level of customer service and will do our best to ensure that you are completely satisfied with your purchase
Q: Where are you based?
A: We are based in Australia and our products are made by local artisans and craftspeople.
Q: What kinds of products do you sell?
A: We specialize in unique and hand-made gifts, including home decor, jewelry, accessories, and more. Our products are sourced from talented artisans across Australia.
Q: Do you offer international shipping?
A: Yes, we offer international shipping for all our products. Please note that shipping times and costs may vary depending on the destination.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payment through PayPal.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you're not happy with your product, please contact us within 14 days of receiving it and we'll do our best to make it right. Please note that personalized items and custom orders may not be eligible for returns.
Q: How can I contact customer service?
A: You can contact us by emailing info@youniquegifts.com.au. We'll do our best to respond to your inquiry within 24-48 hours.
Q: How long will it take to receive my order?
A: We strive to ship all orders within 1-3 business days. Delivery times will vary depending on your location and the shipping method you select at checkout. We will provide you with a tracking number so you can monitor the progress of your shipment.
Q: Do you offer gift wrapping or congratulations card?
A: We are sorry but we don't offer gift wrapping but we offer small card that can be sent to the recipient together with the items.
Q: Can I cancel or modify my order after it has been placed?
A: We strive to ship orders as quickly as possible, so please contact us immediately if you need to cancel or modify your order. We'll do our best to accommodate your request, but we cannot guarantee that we'll be able to make changes after an order has been placed.