Personalisation
What details do I need to provide?
Most items need the names, date and wording you would like on your item. Some products also let you choose a font, colour or layout. The product page lists what each item needs.
How do I add my personalisation?
Choose your options on the product page and enter your details (names, dates, wording) in the personalisation field before adding the item to your cart. If you have special requests, you can also add a note at checkout or email us after ordering.
I forgot to add my personalisation, or ordered through an AI assistant or express checkout. What now?
Email info@youniquegifts.com.au as soon as possible with your order number and your details (names, dates and wording). For items that come with a digital proof, we confirm your details through the proof before production. Items made without a proof go into production straight away using the details provided with your order, so please contact us quickly if anything is missing.
Will I see a digital proof before my item is made?
For invitations, guest books, wedding signs, seating charts, wishing well boxes, keepsake boxes, candles and doormats, we always email a digital proof for your approval before production. For hangers, mirrors and tumblers, we send a proof if you ask for one; otherwise we make your item straight away using our standard layout. Pens and bangles are made without a proof.
Bulk Orders
Do you offer discounts for bulk orders?
Yes. For 10 or more of the same item, email info@youniquegifts.com.au with the product, quantity and the date you need them by, and we'll send you a quote with bulk pricing. We regularly make orders for schools, parishes, event planners and businesses.
Can each item in a bulk order have a different name?
Yes. Send us the names as a spreadsheet and we personalise every item, with your school or company logo if you need it. We email a digital proof of the full set for your approval before production.
How do I pay for a bulk order?
Once you approve your quote, payment is made in full before production begins.
Production and Delivery
How long does production take?
Most items are made and dispatched within 1 to 3 business days. Items that need a digital proof are made once you approve the proof, so replying quickly keeps your order on schedule.
When do I need to order for Christmas delivery?
For the best chance of delivery before Christmas 2026, order by Wednesday 16 December (Victoria) or Tuesday 15 December (NSW, ACT, QLD, SA and TAS) with Standard Shipping, or by Friday 18 December with Express Shipping. WA, NT and New Zealand have earlier dates. These dates assume you approve your digital proof within 24 hours. Standard Shipping dates are a guide only, based on Australia Post's Christmas cut-off dates, and we cannot guarantee delivery before Christmas with Standard Shipping. See our Christmas delivery deadlines for every state.
Do you offer express shipping?
Yes. Choose Express Shipping at checkout and your order is sent with Australia Post Express Post once it is made. It is the fastest option and the one we recommend for late or time-sensitive orders.
Are you open over Christmas?
Yes. We keep making and dispatching orders right through December and only close on public holidays (25, 26 and 28 December and 1 January).
Where do you ship?
We ship Australia-wide and to New Zealand. For other countries, email us at info@youniquegifts.com.au with the product and your delivery country, and we will confirm whether we can ship and the shipping cost.
Can I pick up my order?
Yes. Choose local pickup at checkout and collect your order from our Caulfield showroom.
Will I get tracking?
We send a tracking number when your order ships. Tracking may not be available for some small items sent by letter post.
Returns and Refunds
Can I return a personalised item?
Personalised and custom-made items are not eligible for change-of-mind returns or refunds, because they are made specifically for you. If there is a problem caused by us, such as a manufacturing fault, damage in transit, or an item that does not match your approved proof or order details, please contact us and we will offer a replacement or refund.
What about non-personalised items?
Contact us within 14 days of receiving your item. Items must be unused and in their original packaging.
Our Showroom
Can I see products in person?
Yes. Visit our showroom at 827 Glen Huntly Road, Caulfield VIC 3162. Custom laser engraving can often be done on site while you wait.
When is the showroom open?
Monday, Tuesday, Thursday and Friday: 10am to 4:30pm
Saturday: 10am to 2pm
Wednesday and Sunday: Closed
How do I contact you?
Email info@youniquegifts.com.au or call 0494 109 784. We respond to emails Monday to Friday, 9am to 5pm AEST.