Shipping policy
We ship Australia-wide and to New Zealand, and you can also collect your order from our Caulfield showroom in Melbourne.
Production times
Most of our products are personalised and made to order. For items that come with a digital proof, production starts once you approve the proof, or 12 hours after we send it if we havenβt heard back (see Proof approval below). Most personalised orders are made and dispatched within 1β3 business days of approval. Larger items, such as printed welcome signs and seating charts, can take 3β5 business days. Expected timing is shown on each product page.
Local pickup from our Caulfield showroom
Local pickup is free. Choose Local Pickup at checkout to collect your order from our showroom at 827 Glen Huntly Road, Caulfield VIC 3162. We will let you know as soon as your order is ready to collect. Showroom hours: Monday, Tuesday, Thursday and Friday 10am to 4:30pm; Saturday 10am to 2pm; closed Wednesday and Sunday.
Short on time? Some laser engraving can be done at the showroom on the same day. Please contact us before you visit so we can confirm.
Shipping within Australia
Standard Shipping starts from $12 and is calculated on the size and weight of your order. Express Shipping is $25 and is sent by Australia Post Express Post. Standard parcels are sent with Australia Post or CouriersPlease. The exact shipping cost is shown at checkout before you pay.
Shipping to New Zealand
New Zealand orders can be placed directly through our checkout. Standard International shipping to New Zealand starts from $25 and is shown at checkout.
Other countries
For delivery to other countries, please email us at info@youniquegifts.com.au with the product and your delivery country. We will confirm whether we can ship to you and the cost on an individual basis.
Delivery times
Delivery times after dispatch depend on your location and the shipping method you choose, and are set by the carrier. We cannot guarantee carrier delivery times, and order-by dates for peak periods such as Christmas are a guide only. If your event date is close, please contact us before ordering, or choose Express Shipping or Local Pickup.
Proof approval
For personalised items that come with a digital proof, we email the proof on the day your order comes in. To keep our fast turnaround, if we donβt hear back within 12 hours we will produce your order exactly as shown in the proof, using the details you provided at checkout.
Tracking
We will send you a tracking number when your order is shipped. Tracking may not be available for some shipping methods.
Damaged or lost parcels
If your parcel arrives damaged or goes missing, please contact us at info@youniquegifts.com.au with your order number (and photos if it is damaged). We will work with the carrier and make sure you receive your order.
Changes to this policy
We may update this shipping policy from time to time. The current version is always published on our website.
Contact us
Questions about shipping or pickup? Email info@youniquegifts.com.au or call 0494 109 784.